About Us

 

Cranbrook Tours and Travel is one of Kenya's leading tour operators. We are domiciled in Nairobi, Kenya and have a team of dedicated professionals who love this part of Africa and want to ensure that each person who travels through the company, experience the best travel services. We take a personal interest in every trip right from the planning stage to completion.

Our personalized service has been the real key to our success and we pride ourselves in this. Our company philosophy is one of quality of service and personal attention to every client. 

 

Our Mission

 

"To be the leading travel and related services company of choice, providing premier services and innovative options to all customers."

 

Vision

 

To be an excellent tour and travel organization that is committed to perfecting the holiday and travel experience through personalized service. We guarantee the highest quality, by offering authentic, elegant and unique experiences and ensure our customers are satisfied, retained and loyal. As such, we create an environment that encourages and epitomizes a culture of excellent customer service.

 

Why choose us?

 

 

A dedicated travel agent is more useful than simply selling air tickets and holidays. At Cranbrook Tours and Travel, we provide these services, but more importantly, we have knowledge that can help you in your decision by providing several alternatives to suit your needs. We can handle both straightforward and complex trips-we also guarantee a dedicated travel consultant who is available on call 24/7.

 

          Meeting your travel needs is our one and only target

Our Values are based on what we believe in; S.E.R.V.E.

 

  •          Service

Our customers come first and we work to the highest operational standards in order to exceed the expectations of our customers.

 

  •          Excellence

We deliver excellence to our travel partners and our mutual customers through the development of quality systems and continued focus on smarter ways of working.

 

  •          Respect

We work together with our partners and suppliers with respect and integrity to develop and maintain long lasting and mutually beneficial working relationships.

  •          Value

Using our strengths, we deliver value to our customers by offering quality, innovative and value for money products and services.  We have access to a wide range of preferential rates such as charity and academic fares.  Before we provide our clients with service, we ensure that we share all price and efficiency options to ensure they make the best decision.

  •          Environment

We operate responsibly to minimize negative and enhance positive environmental, social and economic impact ensuring the long-term sustainability of our business and of the resources on which we depend.

 

        Our services

  •          Domestic Airline Reservations and Ticketing
  •          International Airline Reservations and Ticketing
  •          Hotel reservation
  •          Airport transfers
  •          Domestic tours
  •          International holidays
  •          Honeymoon packages
  •          Corporate team building and conferences
  •          Visa handling for specific countries
  •          Travel insurance
  •          Care hire